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To secure a telephone or email booking we require a deposit of 30% by cheque of the total holiday cost. The booking will be held for up to 3 days pending receipt of the deposit. An acknowledgement letter confirming dates and receipt of the deposit will be sent to you once the deposit cheque has been cleared by our bank. Final payment of the balance for your holiday is due a minimum of 2 weeks before your holiday start date. An acknowledgement letter confirming receipt of the balance and giving you details regarding access and keys will be sent to you once your cheque has been cleared by our bank. If the booking is made less than 2 weeks before your holiday start date the full holiday charge will be payable prior to the issue of your booking confirmation. In the event of you having to cancel your booking you should let us know as soon as possible in writing or by email. If we are successful in reletting the cottage for the whole of the period of your booking we will refund the whole of your holiday cost minus a handling charge of £20. If we can only relet the cottage for a proportion of the period of your booking we shall refund the monies that relate to that portion only less the same handling charge. If we are unable to relet the cottage for the period of your booking all monies paid by you whether by deposit or final payment shall be forfeited to us. The rental for the cottage includes all linen including towels, cleaning charges, heating and electricity. You are asked to arrive after 3pm on a Saturday afternoon and vacate the property no later than 10.00am on your day of departure except where a prior arrangement has been agreed. The cottage may be occupied by a maximum of 4 persons plus baby. The owner is entitled to ask you to leave if this condition is broken. You may not bring any animals or pets into the cottage except in the case of a guidedog for a registered blind person by prior arrangement. For the benefit of future guests using the cottage you are requested not to smoke at all inside the cottage. The owners or our representatives shall be allowed access to the cottage at any reasonable time during any holiday occupancy for maintenance purposes. You should keep the cottage, and all furniture, fixtures, fittings and equipment in the same state of repair and general cleanliness as found at the start of the holiday. We would ask you to report to us any breakages or damage to or in the property before you leave the cottage and to reimburse us for the replacement or repair cost of any item broken and /or the cost of any additional or specialist cleaning. All information contained in the brochure and on our website at www.april-cottage-rothbury.com is believed to be accurate and correct. In the event of a change in circumstances regarding the cottage we will endeavour to inform you prior to your holiday at which time you would have the opportunity to review your booking.
April Cottage,
2 Providence Lane, Rothbury, Northumberland Email: biggers.alnwick@tiscali.co.uk
Revised: October 2010
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